SDM – REFUND POLICY

Products purchased from SDM may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products and services that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products and services.

“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by SDM.

“Refund Period”, you may cancel a product at any time, but a refund will only be issued if you request a refund with SDM’s customer service within the refund time frame specified for the applicable product, if available at all.

No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

Standard Refund Terms
Annual Hosting Plans+ – Within 30 days of the date of the transaction.

Monthly Hosting Plans*+ – Within 48 hours of the date of the transaction.
*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)

Website Services

If a Website Service has already been performed, in part or in full, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Hosting Services

If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction). If within the initial 30 days, may be subject to a cancellation fee up to 30% of the annual hosting or $199.00, whichever amount is greater.

Design Services

If a Design Service has already been performed, in part or in full, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).